The concept of Foodies Collective is to surprise & delight! To discover and taste new food, therefore the contents will always remain a mystery. Each box will follow a theme and include a range of products to suit all tastes.
At this time, customers are unable to customise boxes for certain dietary restrictions and/or food allergies. However, we hope to make this option available in the future.
The Foodies Collective box is primarily a bi-monthly subscription service. Boxes will be shipped in the first-second week of the release months (release months are December/February/April/June/August/October). You will receive an email once your box is on its way to you. Estimated delivery time is 3 working days, however please note for some locations it can be up to 10 days.
Special edition boxes will list the release date in the ‘Gift – Special Edition Box’ section of the website.
You sure can. Just head over to our ‘Try A Single Box’ page. You can also purhase a single box in our Gift section. Remember, our subscribers aren’t locked into any contracts, you can pause, skip or cancel at anytime. We want to make being part of the collective as enjoyable and flexible as possible.
No, unfortunately not. We currently only ship within Australia, however it’s something we hope to offer in the future.
Hi! Please contact us via this form. We look forward to hearing from you.
First of all we’re sorry to hear this.
Please contact us at email@example.com and take a picture of the damage as soon as possible so we can investigate further. Kindly take note that we are only able to process requests for replacements within 2 weeks of receiving your box.
Awesome! You’ll find further information on our passionate producers, including where to purchase their products within the mini-zine and/or on our blog Foodies Agenda.
You will be charged the cost of your first box the day you sign up to Foodies Collective. Following this, you will be placed on our auto renew billing system. Bi-monthly subscribers will be billed on the 20th of the month prior to the release of the next box. Billing months are (January/March/May/July/September/November).
Login to your account dashboard and click “Edit” next to your subscription plan then ‘Edit’ to change your shipping info. All address change requests must be made before the 20th of the billing month, or the following box will be shipped to the existing address. Please email us at firstname.lastname@example.org if you have any major concerns.
No. All you pay is your once off or regular bi-monthly subscription fee. Shipping costs are inclusive*.
Simply login to your account dashboard via https://foodiescollective.com.au/my-account/ and select the action you wish to take. Within your account you can; Cancel or Pause (suspend) an active subscription; Reactivate a suspended subscription; Resubscribe an expired or cancelled subscription; Pay for a renewal order when the automatic recurring payment failed; Change the Payment Method used for automatic recurring payments and / or Change Address for subscriptions which require shipping.
All subscriptions automatically renew until cancelled through the website. You will be billed on the 20th of the month prior to the release month. Unless a subscription is cancelled 10 days before the renewal date, the subscription will automatically renew for a further period and you will be charged the box price.
Gift boxes and packages are stand alone, once off purchases and do not automatically renew, so there’s no need to cancel.
Our secure checkout accepts credit/debit payments from Visa/Mastercard/AMEX
GST is included in all prices.
Subscriptions are delivered bi-monthly, auto-renews with a pause, skip or cancel anytime option.
Gift boxes are a one-off payment for either one box or multiple boxes.
Gift subscription packages and boxes are stand-alone purchases and therefore do not auto-renew.
We are proud to use the Carbon Neutral delivery provider, Sendle. They ensure fast and safe delivery of your boxes. If you’re not home at the time of your delivery, a collection card will be left so that you can arrange collection/re-delivery.
For some remote locations we use Australia Post.
Please note Foodies Collective is not responsible or liable for any delay or delivery or any damage caused to your box which is beyond Foodies Collective’s control.
You will receive an email notification confirming your box has been dispatched. You’ll also receive an email with a tracking link, a confirmation of your delivery address and instructions plus an estimated delivery date and time.
Estimated delivery time is 3 working days, however please note for some locations it can be up to 10 days.
Yes, shipping costs are inclusive of the box price, with the exception of some remote locations which may incur an additional fee.